Tuesday, September 28, 2010

Putting On My Phone Voice

Good morning, HIT Entertainment...
Good afternoon, Hit Entertainment...oh Im sorry they are away from their desk at the moment, would you like to go through to their voicemail?
Please hold.

This is what I utter all day for 8 hours a day whilst I am at this job. I have been a receptionist before, I did it for 2 years and I've forgotten how dull it is. Its even more so when you don't really know anyone you work with. On top of it being dull I sometimes need to ask the people on the other end of the line to repeat themselves b/c I dont understand who they are asking for or where they are calling from. I must sound like a total ass.  My favorite is I literally have to think about where I am before I say hello. I don't really know what I am thinking about when I actually answer the phone...thats a lie, I am thinking, is it 6pm yet? But I put on my "professional" voice and I answer that phone!  Also, you should hear the people hesitate when they hear an American on the other end of the line. You know they are saying, "shit did I call the wrong number!" No, no you did not!

I know some of you have had the pleasure of listening to my "phone voice" at all the millions of places I've worked.  There was the one where my father never knew it was me on the other end...I was that good!"Good Afternoon, Titan Outdoor" or  "CHD, this is Jean, how can I help you?" And then there is Barrie's favorite "Its a great day at Aveda, South Shore Plaza. This is Jean, how can I help you?" I couldn't even get half way through that one before she would burst into a fit of laughter.  So...here I am again, professionally answering a phone for another week.  When do I get to be a burlesque dancer...(see here)

God I need to figure out what I am doing with my life :)

1 comment:

  1. Hey Jean, my favorite script for answering the phone was as follows: Goodmorning sir/ma'am you've reached the maintenance ops group command section this is a non-secure line how may I help you?
    or, if you added in a military exercise going on:
    Goodmorning sir/ma'am you've reached the maintenance ops group command section this is a non-secure line, we are currently in Threatcon Delta, how may I help you?
    Hee hee, I always laughed when I would spit that out and be so calm about it, like I wasn't out of breath after all that stuff.
    Hang in there! If you need a lurky American to come in and fun things up, let me know, I'll be glad to oblige. ;)